Support

Last updated: 2026-07-20

Relayium is run by a small team. Every message reaches a person who works on the product — there is no ticket maze and no chatbot in front of us.

Email support@relayium.com and we aim to reply within two business days.

Billing and subscriptions

You can manage most of it yourself without writing to us. From your account page you can upgrade, downgrade, or cancel at any time; cancelling keeps your plan running until the end of the period you already paid for, and then drops you to Free.

Write to support@relayium.com for anything the account page cannot do — a refund request, a wrong charge, an invoice or VAT detail, or a payment that failed for a reason you cannot see.

Upgrades take effect immediately and are prorated; downgrades take effect at the end of the current billing period, so you keep what you paid for.
Include the email address on the account. Never send us your card number — we never see it, and we will never ask for it.

Transfers and technical problems

If a transfer will not connect or a download fails, tell us which mode you were using (realtime pairing code, or a stored download link), the browsers and operating systems on both ends, and roughly when it happened. That is almost always enough to identify the cause.

Bug reports and feature requests are welcome in public on GitHub, where you can also read the code that handles your files.

Do not paste a download link or its key into a public issue — the key in the link is what decrypts your file.

Self-hosted nodes

If you run your own relay or storage node, questions and problems belong on GitHub rather than in email, so the answers stay searchable for everyone else running one.

Security reports

Please report vulnerabilities privately through GitHub's vulnerability reporting on the repository rather than opening a public issue, so a fix can ship before the details are public. Our threat model and what we do and do not defend against are documented on the Security page.